Terms & Conditions

Overview

These Terms and Conditions set out the agreement between you and Aligned Life. By using our website/s, purchasing any program, attending any event, or accessing any content, you unreservedly accept these Terms and Conditions, including our Privacy Policy.

These Terms and Conditions cannot be varied without our written consent. We may update them from time to time — the current version will always be shown on this page. If you do not agree to these Terms and Conditions, you must not use our website or services in any manner.

Payment Plans

Where a payment plan is offered, it represents a binding financial commitment to pay the full agreed amount regardless of participation, program access, or personal circumstances. A payment plan is not a subscription — it is a structured payment arrangement for a product or service already delivered or committed to.

The following conditions apply to all payment plans:

• —Payment dates and amounts cannot be changed once a plan has commenced.
• —The full balance remains owing even if access is suspended due to non-payment.
• —Early payout of the remaining balance may be arranged directly with Aligned Life — the agreed payout amount must be paid in full for the plan to be considered settled.
• —No refunds will be provided in the event of non-payment or plan default.
• —It is your responsibility to ensure funds are available at the time each scheduled payment is due.

Program Access & Removal

Access to all Aligned Life programs, courses, communities, events, and content is conditional on your payments being current.

Aligned Life will make reasonable attempts to notify you of a failed payment via email, phone, or SMS. However, it is your responsibility to ensure your payment details are current and funds are available on scheduled payment dates.

Access suspension due to non-payment does not constitute a refund, cancellation, or release from your payment plan obligations.

Aligned Life also reserves the right to remove participants from all program access for behavioural reasons as outlined in the Community Standards section of these Terms.

Lifetime Access: "Lifetime Access" means access for the lifetime of the applicable product or service offered by Aligned Life. Products, coaching, communities, platforms and content may evolve over time and may be updated, replaced or discontinued. Lifetime Access continues while the relevant product or service remains available.

Events & Retreats

Retreats, live workshops, and in-person events involve third-party venue, accommodation, catering, staffing, and booking costs which are committed well in advance of the event date.

Unless otherwise required under Australian Consumer Law, payments for retreats, workshops, and live events are non-refundable and non-transferable.

Aligned Life reserves the right to reschedule, modify, or cancel events where reasonably necessary, including due to illness, venue issues, minimum attendance requirements, safety concerns, or circumstances outside of our control.

Where attendance is not possible due to outstanding payments, Aligned Life may, at its sole discretion, offer deferral to a future event date under a revised payment arrangement. This is not guaranteed and is assessed on a case-by-case basis.

Live Event Purchases: Special event pricing is available only during the applicable event period unless otherwise agreed by Aligned Life. Refunds are not provided unless required under Australian Consumer Law.

Recording & Media Consent

By attending any Aligned Life event, workshop, seminar, or retreat, you agree to the following:

1. 1No Recording PolicyAudio recording, video recording, photography, or any form of content capture is strictly prohibited during events without prior written consent from Aligned Life.
2. 2Participant ConfidentialityYou agree to respect the privacy and confidentiality of all attendees and not disclose personal information shared during the event.
3. 3Media Capture by Aligned LifeAligned Life may capture photos, video, and/or audio during events. By attending, you grant Aligned Life a royalty-free, perpetual, worldwide licence to use such content in marketing and promotional materials.
4. 4Opt-OutIf you do not wish to appear in photos or video, notify Aligned Life in writing prior to the event or inform a team member on arrival.
5. 5EnforcementFailure to comply may result in removal from the event and no refund where permitted under applicable law.

Live zoom calls and online sessions are recorded and made available in the private community. Members are welcome to join calls anonymously.

Private Community

Access to Aligned Life's private community is included with eligible programs and is subject to the payment and access conditions outlined in these Terms.

Community access is suspended immediately upon a failed payment and restored upon successful payment. The private community is a members-only space and access is not transferable.

Couples and partners: Partners are welcome to join monthly workshops together at no extra charge under a single subscription. If both partners would like full individual access to the entire community then both partners need to sign up individually.

Coaching

Where live coaching calls are included in your program, the following conditions apply:

• —There is no guarantee you will have the opportunity to speak with Holly directly on any given call.
• —There will be approximately 45 live calls per year. Holly will communicate in advance when calls are not scheduled.
• —Holly is not available for private communication as part of any program. All coaching must be sought through the designated community and live call structure.

General Advice & Disclaimer

The information, guidance, and perspectives shared throughout Aligned Life programs, events, workshops, retreats, coaching calls, and online content are based on Holly's personal experiences, learnings, observations, and opinions.

Holly does not provide medical, psychological, counselling, psychiatric, or clinical services. Aligned Life recommends all participants seek qualified professional advice where appropriate for their individual circumstances.

Participation in any Aligned Life program or event is undertaken voluntarily. Results will vary between individuals.

To the maximum extent permitted by law, Aligned Life accepts no responsibility or liability for decisions made, actions taken, or outcomes experienced as a result of participation in any program, event, coaching session, retreat, workshop, or online content.

Program Changes & Delivery

Aligned Life reserves the right to modify, update, restructure, replace, remove, or discontinue any aspect of its programs, content, coaching structure, platforms, communities, schedules, or delivery methods at any time where reasonably necessary.

This may include changes to live call schedules, online platforms, community platforms, coaching formats, event structures, bonus content, program inclusions, or delivery methods as the business evolves.

Refunds

Aligned Life complies with Australian Consumer Law (ACL) at all times. Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the ACL.

Outside of ACL obligations, all sales are final. No refunds are provided for change of mind, non-participation, non-attendance, or non-payment of payment plans.

Refund and Guarantee Requests: All requests for refunds, cancellations, or claims under an Aligned Life conditional money-back or performance guarantee must be submitted in writing to [email protected].

Social media messages, comments, community posts, coaching calls, or messages sent to individual coaches or team members are not designated channels for processing refund or guarantee requests and may not be monitored for this purpose.

For the purposes of any contractual refund or guarantee period, a request will ordinarily be treated as formally lodged when it is received at [email protected].

Where Aligned Life elects, at its sole discretion, to provide a refund outside of ACL obligations or an applicable contractual entitlement, Aligned Life may deduct any non-refundable payment processing and merchant fees, together with reasonable administration costs and any other reasonable costs already incurred or committed in connection with the purchase.

Nothing in this section limits any rights or remedies available under the Australian Consumer Law.

Community Standards & Behaviour

It is the highest priority of Aligned Life to provide a safe, respectful, and confidential environment where members feel comfortable to share openly and vulnerably.

Any member may be removed from the community and/or live calls due to behaviour deemed inappropriate by Holly or Aligned Life administrators. This includes but is not limited to criticism, judgemental comments, harassment, or any communication that violates the safety and integrity of the community.

Where appropriate, a private warning will be given before removal. However, there is no guarantee a warning will be given prior to removal. Removed members are not entitled to a refund.

Any content that violates community standards will be removed immediately.

Conscious Parenting Program

The following additional terms apply specifically to the Conscious Parenting Program (CPP):

• —Program access is provided for a single immediate family household only.
• —Content, login credentials, downloads, and recordings may not be shared outside the household without written permission from Aligned Life.
• —Unauthorised sharing of access or materials may result in immediate suspension without refund.

Money-Back Guarantee (Coaching Program only): Any conditional money-back guarantee applies only to the Conscious Parenting Program With Coaching where explicitly stated at the time of purchase. The guarantee is a performance guarantee and is not a change-of-mind or cancellation policy. The applicable guarantee period is the period during which an eligible claim may be made; it does not provide an unconditional right to cancel or obtain a refund during that period.

Eligibility requires active participation throughout the applicable guarantee period, meaningful engagement with the course content, attendance at all available coaching calls, and genuine participation in the coaching process. A participant who elects not to continue, does not meaningfully engage with the program, does not attend all available coaching calls, or otherwise does not genuinely participate will not satisfy the conditions of the guarantee.

Participation requirements cannot be satisfied retrospectively after they have already been missed, including by subsequently completing course content or commencing participation after previously failing to meet the requirements.

Guarantees do not apply to Program Only or DIY purchase options. Nothing in this clause excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

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